phhug Privacy Policy

1. Introduction

phhug ("phhug", "we", "us", "our") is committed to protecting the privacy and personal data of all players who use the phhug online casino platform at phhug.net ("Platform"). This Privacy Policy describes how phhug collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Privacy Policy applies to all registered players, visitors to the phhug website, and any individual whose personal data phhug processes in connection with the operation of the Platform. By creating a phhug account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside phhug's Terms and Conditions and Responsible Gaming Policy. If you have any questions about how phhug handles your personal data, please contact our support team before using the Platform.

2. Personal Data We Collect

2.1 Registration Data

When you create a phhug account, we collect the following information: your full legal name as it appears on your Philippine government-issued identification, your date of birth, your Philippine mobile number, your email address, and your chosen username and password. This information is required to create and maintain your phhug account.

2.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and PAGCOR requirements, phhug may collect copies of government-issued identification documents (such as a PhilSys National ID, driver's licence, or passport), proof of address documents, and selfie photographs for identity verification purposes. This data is processed by phhug's KYC verification partner and is not used for any other purpose.

2.3 Financial Data

When you make deposits or withdrawals, phhug collects transaction records including the payment method used (e.g., GCash, PayMaya, BPI, BDO, Metrobank), transaction amounts in Philippine Peso (₱), transaction dates and reference numbers, and your registered payment account details. phhug does not store full payment card numbers or GCash PINs.

2.4 Gaming Activity Data

phhug automatically records your gaming activity on the Platform, including games played, wagers placed, wins and losses, session durations, and responsible gaming tool usage. This data is used to operate the Platform, resolve disputes, and comply with regulatory reporting obligations.

2.5 Technical Data

When you access the phhug Platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URLs, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform optimisation.

2.6 Communications Data

If you contact phhug support via live chat, email, or any other channel, we retain records of those communications, including the content of your messages and any attachments, for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

phhug uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your phhug account, and to verify your identity and eligibility to use the Platform.
• Service Delivery: To provide access to phhug's games, process deposits and withdrawals, and deliver customer support.
• Regulatory Compliance: To comply with Philippine anti-money laundering laws, PAGCOR licensing requirements, and other applicable legal obligations, including mandatory reporting of suspicious transactions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools, including deposit limits, session limits, and self-exclusion, where appropriate.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance and features of the phhug Platform.
• Marketing Communications: To send you promotional offers, bonuses, and news about phhug, where you have provided your consent to receive such communications.
• Dispute Resolution: To investigate and resolve complaints, disputes, and chargebacks relating to your phhug account.

4. Legal Basis for Processing

phhug processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations and PAGCOR reporting requirements.
• Legitimate Interests: Processing necessary for phhug's legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

phhug does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described below:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive transaction data necessary to process your deposits and withdrawals.
• KYC Verification Providers: Third-party identity verification services receive your identification documents and biometric data solely for the purpose of verifying your identity in compliance with regulatory requirements.
• Regulatory Authorities: phhug may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or court order.
• Technology Service Providers: Cloud hosting providers, cybersecurity firms, and analytics platforms that support the operation of the phhug Platform may process your data on phhug's behalf under strict data processing agreements.
• Professional Advisers: Legal, accounting, and auditing firms engaged by phhug may access your data where necessary for the provision of professional services.

All third parties with whom phhug shares personal data are required to handle that data in accordance with applicable privacy laws and phhug's data protection standards.

6. Cookies and Tracking Technologies

phhug uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the phhug website. phhug uses the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cookies cannot be disabled.
• Performance Cookies: Used to collect anonymised data about how players use the Platform, helping phhug identify and fix technical issues and improve user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Marketing Cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications from phhug.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phhug Platform.

7. Data Retention

phhug retains your personal data for as long as your phhug account remains active and for a period thereafter as required by applicable law. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity records are retained for a minimum of three (3) years from the date of the activity.
• Customer support communications are retained for a minimum of two (2) years from the date of the communication.
• Marketing consent records are retained for as long as you remain subscribed to phhug marketing communications, plus one (1) year following unsubscription.

Upon expiry of the applicable retention period, phhug will securely delete or anonymise your personal data in accordance with its data destruction procedures.

8. Data Security

phhug implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the phhug Platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for administrative access to phhug systems.
• 24/7 security monitoring and intrusion detection systems.

While phhug takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phhug will notify you and the National Privacy Commission (NPC) in accordance with applicable Philippine data breach notification requirements.

9. Your Privacy Rights

As a data subject under Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by phhug:

• Right to Access: You have the right to request a copy of the personal data phhug holds about you and information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data phhug holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phhug's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact phhug's Data Protection Officer via the contact details provided in Section 13 of this Privacy Policy. phhug will respond to all verified data requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case phhug will notify you of the extension and the reasons for it.

If you believe that phhug has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy

The phhug Platform is strictly intended for individuals aged 21 years and above. phhug does not knowingly collect personal data from individuals under the age of 21. If phhug becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated funds will be frozen pending investigation, and the personal data will be deleted in accordance with applicable law.

If you are a parent or guardian and believe that your child has registered a phhug account or provided personal data to phhug, please contact our support team immediately so that we can take appropriate action.

11. Third-Party Links

The phhug Platform may contain references to third-party services such as payment providers. phhug is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your phhug account, including GCash, PayMaya, BPI, BDO, and Metrobank, before providing them with your personal data.

This Privacy Policy applies solely to personal data collected and processed by phhug in connection with the operation of the phhug Platform. It does not apply to data collected by third-party payment processors or other external services.

12. Changes to This Privacy Policy

phhug reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material, phhug will notify registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the phhug Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how phhug protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or phhug's handling of your personal data, please contact our Data Protection Officer. phhug is committed to addressing all privacy-related enquiries promptly and transparently.

You may reach phhug's Data Protection Officer by email at: privacy@phhug.net

For general support enquiries, you may also contact our customer support team, available 24 hours a day, seven days a week, via live chat on the Platform or by email at: support@phhug.net

phhug aims to acknowledge all privacy-related written enquiries within 72 hours and to resolve them within thirty (30) days. For unresolved complaints, you may escalate your concern to the National Privacy Commission of the Philippines.